Refund Policy
zaDojo does not refund payments. Try the free account and the included trial credits first, then subscribe only if the tools are right for you.
Last updated: October 29, 2026
The short version
zaDojo does not give refunds. Try it for free first. Create an account, spend the trial credits on real data, use the free features for as long as you like, and subscribe only once you know the tools work for you. If they do not, do not pay.
Why we do not refund
zaDojo is usage based. Most research runs on data we buy from third-party providers, and we are charged the moment a lookup runs. Keyword research, backlink data, rank checks, local results and AI answer collection all cost us real money per request, and that money is spent on your behalf as soon as you or your agent asks for the data. There is nothing to return once it has been bought and delivered to you.
The free tier exists so you never have to pay to find out whether zaDojo suits you.
What you can use before paying
- A free account with trial credits, with no card required.
- Google Search Console and Google Analytics reads.
- Site audits, project context, saved keywords and saved reports.
- The free tools on zadojo.com/tools.
The pricing page shows what each paid lookup costs, and the app shows the cost before it runs a larger job. When credits run out, paid work pauses until you top up, so you never get a surprise bill.
Cancelling
You can cancel at any time from the billing portal. Your plan stays active until the end of the period you already paid for, and you are not charged again. Top-up credits do not expire while your account is open, but they are not paid out in cash.
When we do pay money back
We fix billing mistakes. Email hello@zadojo.com if you were charged twice, charged after cancelling, or charged for credits a technical fault on our side stopped you from using. We will look at the account and correct it.
If you are a consumer in the European Union, your statutory right to withdraw from a new subscription within 14 days still applies, as set out in our terms and conditions. Nothing on this page limits rights you have under the law where you live.
Questions
Email hello@zadojo.com before you subscribe if anything here is unclear. We would rather answer a question than take money from someone the product does not fit.